IT Helpline

 DIALOGUE

A: Good morning, Compuset helpline. Melanie speaking. How may I help you?

B: Hello, it's Dave Smith here from CopyShop. Can you tell me if you've got any of the X300 RAM chips in stock?

A: Have you got the item number, please?

B: Yes, it's 15480.

A: Just a moment, Mr Smith, I'll just check for you. Please stay on the line.

B: Sure.

A: Thank you for waiting. Yes, we've got 10 of those in stock.

B: Great, I'll come in later this week.

A: Can I help you with anything else today?

B: Yes. Unfortunately, we had a problem with the latest software update you sold us.

A: Oh, I'm sorry to hear that, Mr Smith. I'll put you through to a support technician.

__________________________________________________________________

A: Bon dia, línia d'ajuda de Compuset, parla amb Melanie. Com et puc ajudar?

B: Hola, soc Dave Smith, des de CopyShop. Em pots dir si teniu en estoc alguns X300 chips de RAM?

A: Tens el número d'article, si us plau?

B: Sí, és el 15480.

A: Un moment, senyor Smith, ara ho comprovo. Si us plau, queda't a la trucada.

B: Es clar.

A: Gràcies per esperar. Sí, disposem de 10 en estoc.

B: Perfecte. Vindré aquesta setmana.

A: Et puc ajudar en alguna cosa més avui?

B: Sí. Desafortunadament, vam tenir un problema amb la última actualització del programari que ens veneu.

A: Vaja, em sap greu, senyor Smith. Et poso ja mateix amb un tècnic de suport.

Giving Directions

 Giving Directions

In this route we will go from Balaguer to Solsona. It's a route that I like because I did it in my motorbike.

We leave from Carrefour, so first you have to turn left and go to the roundabout and take the third leave, to the left.

Then we will go straight until we see Servi i Micro Finance SLU on our left. Some meters ahead we will see an intersection, and we will turn right, to Agramunt direction.

You will go through these five towns, Montgai, Butsènit, Les Ventoses, Pradell and Preixens. Go straight because Agramunt is just a few meters ahead.

As soon as you enter Agramunt, you have to turn left, opposite to Torrons Vicens. Then turn right at the first traffic light.

You will turn right as soon as you see Natura Herbolari on your left. Keep straight until you reach Plaça Onze de Setembre, and then turn left. At the moment you see Vintage store, on your right, turn right. A few meters ahead you will reach an intersection which you will see a mural on your right, then turn left. After that, while you are going straight, you will turn right and then left as soon as possible. Keep straight and at the next intersection, you will take the left direction. Don't worry, now you just have to go straight for some kilometres.

As you reach Bellver d'Ossó, you will turn left. Following Mont-Roig's direction.

Keep straight until you reach this roundabout which you have to take the third leave, so turn left. Keep straight until Guissona.

Then, after Guissona, go straight for 20 minutes and you will reach your destination.

Vocabulary Unit 5

 Vocabulary Builder

TROUBLESHOOTING

control panel: panell de control

loose connection: connexió dèbil

mute box: icona de silenci

no signal message: missatge de sense senyal

power button: botó d'engegada

volume control: control de volum

VERBS

freeze: congelar

log off: sortir (del sistema), desconnectar-se

make sure: assegurar-se

press and hold: mantenir polsat

reconnect: re-connectar

reinstall: re-instal·lar

reopen: re-obrir

replace: reemplaçar

restart: re-iniciar

shut down: apagar  

TROUBLESHOOTING

anti-virus software: programa anti-virus

back up: còpia de seguretat

follow instructions: instruccions a seguir

lose: perdre

password: contrasenya 

recover: recuperar 

PLACES AROUND TOWN

airport: aeroport

department store: tenda departamental

entrance: entrada

exit: sortida

factory: fàbrica 

ground floor: planta baixa

library: biblioteca

lift: ascensor

off-site: a fora

on-site: a dins

post office: oficina postal

reception: recepció

shopping centre: centre comercial

sports centre: centre d'esports

stairs: escales

train station: estació de ferrocarril

DIRECTIONS

at the end of the corridor: al final del passadís

go straight: segueix recte

on your left / right: a la teva esquerra / dreta

opposite: oposat a

turn left / right: gira a la esquerra / dreta

EXTRA!

assist: ajudar, assistir

at the traffic lights: als semàfors

breakdown: avaria

corrupt files: arxius corruptes

cross the road: creuar la carretera

debugging: depuració, neteja

diagnose: diagnòstic

maintenance: manteniment

manual: manual

performance: rendiment

problem solving: resolució de problemes 

recovery: recuperació

reset: restaurar, formatar

take the first left / right: agafar la primera a la esquerra / dreta