Vocabulary Unit 10

 VOCABULARY BUILDER

E-MAILING

Attachment: adjunt

Blind carbon copy: còpia oculta

Carbon copy: duplicat

E-mail client: client de correu electrònic

Embed: incrustat

Filter: filtre

Folder: carpeta

Forward: re-enviar

HTML format: format d'HTML 

Inbox: safata d'entrada

Junk: brossa

Malware: programa maliciós

Mark as read: Marca com a llegit

Save draft: desar esborrany

Signature: firma

Spam: correu brossa

Starred: marcat

Subject: tema

View: vista

Unknown sender: remitent desconegut

Username: nom d'usuari

INTERNET SEARCHING

Advanced search: navegació avançada

Browser: navegador

Cache: memòria cau

Combine: combinar

Custom: personalitzat

History: historial

Hit: 

Hyperlink: hipervincle

Keyword: paraula clau 

Narrow your search: limitar la cerca

Ranking: classificació

Research: Re-cercar

Results: resultats

Search box: caixa de cerca

Search engine: motor de navegació

Site map: mapa del lloc

Source: font

Term: terme

URL: enllaç

EXTRA!

Back arrow: fletxa per anar endarrere

Blacklist: llista negra

Bookmark: marcador

Discussion group: grup de discussió

Domain name: nom del domini

E-mail bounces: correu rebutjat

E-mail server: servidor de correu

Filter: filtrar

List-unsubscribe: cancel·lar la subscripció

POP: protocol de correu postal

Refine: afinar

Search operators: operadors de cerca

Search settings: ajustaments de cerca

Search tools: eines de cerca

Sign in: iniciar sessió

Worm: cuc 

 

Smartphone Apps -- Exercises from page 39

5. Listen and repeat the words in colour in A. Then match A to B to form sentences.

1. How many followers b) have you got on twitter?
2. I get breaking news all day, f) so I don't watch the news on TV.
3. To set up a packet data box connection, a) select Mobile Networks.
4. Leave a voice message e) and I'll listen to it later.
5. I prefer having a face-to-face c) conversation on Skype.
6. It's easy to keep in touch with poeople d) when you've got these apps.

6. Listen and repeat the words in colour. Then copy and complete the sentences.

1. You don't have to pay for this app - it's free.
2. Is the number of characters in an SMS limited?
3. If you are paying low rates, it means you are getting a cheap deal.
4. Your home telephone is called a landline.
5. A recipient is someone who received something.
6. I was born in England, so French is a foreign language to me.
7. To change the clock display on your phone, go into settings.

7. Listen and repeat the words in colour. The words in colour are in the wrong sentences. Write the sentences correctly in your notebook.

1. Can you translate this word into English, please?
2. An error message will appear if you make a mistake.
3. Does this app allow us to create groups for messaging?
4. My friends and I use Instagram to share our photos.
5. If the message contains more than 140 characters, you can't tweet it.
6. This app helped me navigate through the city.
7. Tap this and it opens the wireless and network settings.
8. After you install the app, activate it with your password.

8. Which sentences are logical? Correct the illogical sentences in your notebook.

1. When you meet someone face-to-face, you see them.
2. You can read listen a voice message in your phone.
3. You can translate a text from one language to another.
4. You usually use a landline phone outside inside a building.
5. You navigate in order to reach a destination.
6. If you are allowed to do something, you mustn't can do it.

Vocabulary Unit 9

 Vocabulary Builder

SMARTPHONE FEATURES

Battery life: vida de la bateria 

Budget model: model econòmic

Child-safe: segur per a nens

Device: dispositiu

Dust-resistant: resistent al pols

Feature: característica

Good value: ben valorat

GPS monitoring system: Sistema de monitoreig GPS

High-quality: Gran qualitat

Lens: Lent

Mapping software: Programari de mapa 

Office apps: Aplicació d'oficina

Protective case: Funda protectora

Remotely: Remotament

Shatterproof: Resistent als cops

Speakerphone: Altaveu de mòbil

Water-resistant: Resistent al aigua

Zoom control: Control de zoom

Smartphone Apps

Activate: Activar

Allow: Habilitar / Permetre

Appear: Apareixer 

Breaking news: Noticies d'ultima hora

Characters: Caràcters 

Face-to-face: Cara a cara

Followers: Seguidors

Foreign language: Llengua estrangera

Free: Gratuït

Keep in touch: Mantenir el contacte

Landline: Telefon fix

Low rates: Tarifes baixes

Navigate: Navegar

Packet data: Paquets de dades

Recipient: Destinatari

Settings: Configuracions

Share: Compartir

Tap: Polsar / Tocar

Translate: Traduir

Tweet: Tuitejar

Voice message: Missatge de veu

Extra!

Airplane mode: Mode avio

Android: Android

Charger: Carregador

Contactes: Contactes

Display: Pantalla

iOS: iOS

Lock code: Codi de bloqueig

Memory expansion: Expansió de memòria 

Reception: Recepció

Ringtone: To de trucada

Selfie mode: Mode selfie

SIM card: Targeta SIM

Speed dial: Marcatge ràpid 

Swipe: Alliberar espai (Fer neteja) 

Voice dialing: Marcació per veu 

WiFi hotspot: Punt d'accés WiFi

Smartphones - Dialoge

 Customer and Sales Assistant

A: Can you help me, please? Why is this smartphone cheaper than that one?

B: This one is a budget model. That one is a top-of-the-range phone. It's got all the latest features.

A: What are the main differences between them?

B: The main advantage of budget smartphones is the lower price. They've got the same basic functions, but they haven't got as many extra features.

A: Can you still get a good Internet connection on the cheaper ones?

B: Yes, no problem. 

A: What about downloading films?

B: If you want a smartphone for downloading, playing games, etc. it's better to get one of the more expensive models. This Timewise Mercury is great value.

A: What other disadvantages has the budget smartphone got?

B: The camera isn't as good as on an expensive model. The images are lower resolution and the lens and sensors are lower quality.

A: That's good to know. The camera is what I use the most.

B: Also, the battery in a budget smartphone doesn't last as long as in the more expensive models. The battery life is less than eight hours. The others last more than ten.

A: OK. Thank you for the information.

TRANSLATION

A: Pots ajudar-me, siusplau? Per què aquest mòbil és més barat que aquest altre? 

B: Aquell és el model econòmic. Aquest altre és un mòbil d'alta gamma. Porta incorporades totes les últimes característiques.

A: Quines són les principals diferències entre ells?

B: El principal avantatge dels mòbils econòmics és el preu reduït. Tenen les mateixes funcions bàsiques, però no tenen tantes característiques extra.

A: Pots tenir una bona connexió a Internet igualment?

B: Sí, sense problema.

A: I en quan a baixar pel·lícules?

B: Si vols un mòbil per baixar, jugar a jocs, etc. és millor comprar un dels més costosos. Aquest Timewise Mercury val la pena.

A: Quins altres inconvenients té el mòbil econòmic? 

B: La càmera no és tan bona com la dels més costosos. Les imatges són de menys resolució i les lents i sensors són de menys qualitat.

A: Està bé saber això. La càmera és la que més utilitzo.

B: A més, la bateria en un mòbil econòmic no dura tant com en els models costosos. La vida de la bateria es de menys de vuit hores. Les altres duren més de deu.

A: D'acord. Gràcies per la informació.

Rescheduling Meetings - Dialogue

 DIALOGUE

A: Hello! Is that Mrs Brody? This is Mark Brown, Geraldine Marsden's administrative assistant at Compusafe.

B: Hello, Mark. What can I do for you?

A: Well, unfortunately Mrs Marsden is ill, so she won't be able to work for three days.

B: Oh, I'm sorry to hear that.

A: The problem is, she won't be able to make it to the meeting you arranged for tomorrow. Can we reschedule it?

B: Certainly. Let's look at the calendar.

A: What date is convenient for you? How about Tuesday, 5th January?

B: I won't be available on that day. I'll be busy with staff training.

A: I see. Mrs Marsden will also be free on Wednesday, 6th January. Would that suit you?

B: I've fot a staff meeting in the afternoon, but I'm free in the morning.

A: Great! Will 11 o'clock in the morning be OK?

B: Yes, I'll write it in my diary.

TRANSLATION

A: Hola! Parlo amb la senyora Brody? Soc en Mark Brown, l'assistent administratiu de Geraldine Marsden a l'empresa Compusafe.

B: Hola, Mark. Què puc fer per tu?

A: Bé, desafortunadament la senyora Marsden està malalta, per això no podrà treballar durant tres dies.

B: Oh, ho sento.

A: El problem es que no podrà assistir a la reunió que has organitzat per demà. Podem reorganitzar-la?

B: Certament. Fem un cop d'ull al calendari.

A: Quina data és convenient per a tu? Què en penses del dimarts dia 5 de gener?

B: No estaré disponible aquell dia. Estaré ocupada entrenant a l'equip.

A: Ja vec. La senyora Marsden també estarà lliure el dimecres dia 6 de gener. Això s'adaptaria a tu?

B: Tinc una reunió de l'equip per la tarda, però estic lliure pel matí.

A: Perfecte! A les 11 del matí?

B: Sí, ho escriuré a l'agenda.

Scheduling Meetings -- Exercices from page 33

 Working with Vocabulary

5- Match A to B to form phrases. Then listen and repeat.

1. tied -- up
2. hold -- a meeting
3. give -- a presentation
4. make -- arrangements
5. check -- your calendar
6. take -- place

6- Listen and repeat the words in colour. Then choose the correct response.

1. Is Friday mid-afternoon convenient for you? No, I'm afraid I'll be tied up all day.
2. Can you confirm the date for the meeting with the software testers? Just a moment, I'll check the calendar.
3. Have you made a list of all the participants? Yes, all the members of the customer relations department.
4. Are you free on Wednesday afternoon at 13:00? I'm sorry. I already have something planned.
5. Unfortunately, I'm busy all day on the 30th. Let's look for another date that is convenient for us both.
6. It's important you attend the meeting with Electrastore Parts. You'll learn a lot of essential information.
7. Has the meeting with the programmers been scheduled? Not yet, I have to check when Ms Carson is available.
8. I'm sorry, I have a previous commitment in the morning. Don't worry. We can rearrange for another day.

7- Listen and repeat the words in colour. Then copy and complete the sentences.

1. At eight o'clock, I have a video conference scheduled with the IT company in Miami.
2. The meeting will start at one o'clock sharp. You mustn't be late.
3. We've prepared some light refreshments - coffee, tea, cake and fruit.
4. The only equipment I'll need at the software conference is my laptop.
5. Participants will receive a pack containing all the information from the smartphone presentation.
6. We'll have a short break at half past two.

8- Copy and complete the sentences. Use the words in bold to help you.

1. You can't schedule two meetings for the same person at the same time.
2. When people are tied up, it means they are busy.
3. If a meeting starts at 9.00 sharp, it won't start later.
4. Light refreshments include things like coffee and tea.
5. When a time is convenient for you, it means that you are free.
6. You have a break when you want to stop working for a few minutes.

Scheduling Meetings -- Unit 8 Vocabulary

 Vocabulary Builder

ARRANGING A MEETING

attend the meeting: atendre / assistir a la reunió

break: descans 

busy: ocupat

check your calendar: revisar el calendari

confirm: confirmar

convenient: oportú

equipment: equip, equipament

free: lliure

give a presentation: fer una presentació

hold a meeting: dur a terme una reunió

light refreshments: refrescs lleugers

make arrangements: arreglar, preparar

pack: paquet

participants: participants

previous commitment: compromís previ

schedule: programar, organitzar

sharp: agut, exacte

take place: tenir lloc

tied up: lligat

video conference: videoconferència

RESCHEDULING

alternative date: data alternativa

appointment: cita, hora

arrange: organitzar, preparar

cancel: cancel·lar

feel ill: trobar-se malament

get lost: perdre's

got the dates mixed up: confondre les dates

held up in a traffic jam: retingut en un atasc de vehicles

leave ... urgently: marxar urgentment

participate: participar

postpone: posposar

reorganise: re-organitzar

reschedule: re-programar (una reunió, event, ...)

running late: fer tard

suit: adaptar

switch: canviar

TIME

half past: dos quarts, i mitja

o'clock: en punt

quarter past: un quart

quarter to: tres quarts

ten past: i deu, deu minuts passats

twenty to: vint minuts per

EXTRA!

absent: ausent

adjourn: aplaçar

boardroom: sala de juntes, de conferències

chairperson: president, moderador

conference call: trucada de conferència

delay: retràs, retard

instead: en lloc de

make it: arribar, aconseguir-ho

minutes: minuts

punctual: puntual

verify: verificar

vote: vot

wrap up: resumir

Dialogue Unit 7

 A COMPLAINT

Customer Relations Clerk: Good morning, it's Izan from Almata. How can I help you?

Customer: Good morning, it's Jake Ronalds from Magic Electrics. We've got a problem with the Intel Pentium processor we received yesterday. The cooling system doesn't work.

Customer Relations Clerk: I'm sorry to hear that. In order to make a complaint, I have to fill a form with your information. First of all, repeat the name of your company and let me know your customer number, please.

Customer: It's Magic Electrics, and my customer number is ME357.

Customer Relations Clerk: You said ME347, right?

Customer: No, it's ME357, not 347.

Customer Relations Clerk: Oh, OK. Would you let me know your name and invoice number?

Customer: Yes, my name is Jake Ronalds, and the invoice number is 007865.

Customer Relations Clerk: OK. Please tell me the name of the product and check if it's under warranty.

Customer: It's an Intel Pentium Processor, and it is under warranty until the next year.

Customer Relations Clerk: Alright. Almost done. Just repeat the problem that you have got so I can write it here in the form, please.

Customer: Sure. The processor we received yesterday has got defects. The cooling system is not working.

Customer Relations Clerk: OK. Thank you so much. I've put the form in the system and we will collect the item to repair it at our own expense. As it hasn't even been two days from the delivery date, we will offer you a discount for the next order.

Customer: Oh, that's perfect. Thank you.

Working With Vocabulary (Exercices Page 23)

 Customer Complaints

4. Listen and repeat the words in colour. Then choose the correct answer.

1. Thank you for calling. I'll be happy to assist you again in the future.
2. I don't know what to do. What do you suggest?
3. I can't remember exactly what you ordered. I'll check my records.
4. The order hasn't arrived yet. It must be lost in the post.

5. Listen and repeat the words in colour. Which pairs of sentences have got a similar meaning?

1. a) The prices on this invoice are too high. There must be an error.
2. b) The princes on this invoice are incorrect.
3. a) You sent us the wrong item.
4. b) I hadn't ordered the item you sent us.
5. a) We'll replace the tablet at our expense.
6. b) We'll pay for replacing the tablet.
7. a) This keyboard has got a defect, so it will have to be replaced.
8. b) This keyboard will have to be replaced because there's something wrong with it.

6. Listen and repeat the words in colour. Then copy and complete the sentences.

1. If the product is in its original box, I can give you a full refund.
2. I want compensation for the inconvenience you have caused me.
3. We finally found what was causing the problem. It was a faulty part.
4. There's a lot of competition in this area, so our company has been losing business.
5. Check that fan. It's making a noise.
6. This part doesn't fit where it's supposed to.

7. Read the sentences. Which are said by a customer? Which are said by a customer relations representative?

1. Of course. We'll credit your account.
2. You can return the items by post at our expense.
3. Is this product under warranty for a year?
4. We'll have to open the computer to see if there's any damage inside.
5. I'm very angry. I'm going to make a claim.
6. I apologise for the error. We'll send you the correct items immediately.
7. When I opened the box, I saw that the camera was missing a part!
8. We refuse to pay because we received incorrect items.

8. Read the complaint record. Complete the sentences with the words and phrases below.

Customer Timothy Moors tried to return a smartphone saying it had a defect. It looked like it had been dropped because the screen was also damaged.

The customer bought the product from us over a year ago, in June 2016, so it is no longer under warranty.

I was very polite with Mr Moors, but I refused to give him a compensation or offer him a refund.

The customer was not satisfied and said he would make a claim with Head Office. I gave him the contact details.

Sam Smith.

Sales Assistant.

UNIT 7 VOCABULARY

  Vocabulary Builder

DEPARTMENTS

accounts department: departament de comptes

customer relations department: departament d'atenció al client

human resources department: departament de recursos humans

IT maintenance department: departament de manteniment informàtic

sales and marketing department: departament de ventes i màrqueting

CUSTOMER SERVICE

charge: càrrega, cobrament

complaint: queixa

customer number: número de client, identificador

damaged: danyat

discuss it: parlar-ho, debatir-ho

enquiry: petició

get back to you: tornar a tu

hold the line: esperar, no penjar

opening times: horaris d'obertura

overcharge: cobrar de més

quote: pressupost

satisfied: satisfet

shipping date: data d'enviament

COMPLAINTS

assist: ajudar

at our expense: a costa nostra

check my records: revisar el historial

compensation: compensació

credited to our account: acreditat al nostre compte

defect: defecte

doesn't fit: no encaixa

error: error

faulty part: part defectuosa

losing business: perdent clientela

lost in the post: extraviat a l'enviament

make a claim: fer una reclamació

making a noise: fent soroll

missing a part: falta una part

refund: reemborsament

refuse: refusar

return: retornar 

suggest: suggerència

the wrong item: objecte erroni

under warranty: en garantia

EXTRA

broken: trencat

customer satifaction: satisfacció del client

disappointed: decebut, enfurismat

displeased: disconforme

dissatisfaction: insatisfet

feedback: opinió, ressenya

file a lawsuit: arxivar una queixa, (o denúncia)

financial director: director de finances

inappropriate: inapropiat

lose business: perdre clientela

managing director: director executiu

research and development department: departament d'investigació i desenvolupament

treatment: tractament, forma de tractar

Mini-Dialogues

 Customer Service

1:

A: Thank you for calling World of Computers. How can I help you?

B: Hello. I'm interested in purchasing a number of laptops or tablets. We need them for our school.

A: Please hold the line. I'll put you through to our sales and marketing department. What's your name, please?

B: It's Mrs Simpson.

2:

A: Good morning. May I ask what the problem is, please?

B: Yes, I think I've been overcharged for the scanners we ordered.

A: I'm sorry about that. What's your customer number, please?

B: It's SP1289.

A: OK, hold on and I'll put you through to the accounts department. They'll be with you shortly.

3:

A: Hello. I'm calling because I've got a problem with one of the heatsinks you sent us.

B: I'm sorry to hear that. Can you describe the problem, please? 

A: When I start the computer, it doesn't turn on.

B: Oh, I see. Please hold the line and I'll put you through to the IT maintenance department.

I'm sorry the line is busy right now. Let me take your name and number. I'll get a technician to get back to you.

Dialogue

 Taking Messages

Steve: Can I speak to Chloe Burns in tech support, please?

Assistant: Just a moment, I'll put you on hold... I'm sorry. I'm afraid that Chloe is unavailable at the moment. She's in a meeting with a client. Can I transfer you to Bill Jones from the same department?

Steve: No, I'd rather speak to Chloe directly.

Assistant: OK, I understand.

Steve: Could you ask her to return my call, please? We've got a problem with our counting program. We need a solution urgently.

Assistant: Let me write down your name and contact details.

Steve: It's Steve McGough.

Assistant: Can you spell your last name, please?

Steve: Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922.

Assistant: OK. Let me check that. It's 061 209 992?

Steve: No, it's 922 at the end. 061 209 922.

Assistant: 061 209 922. OK. And the message is to call you urgently about a software problem.

Steve: That's right.

Assistant: I expect her to be free at around 1.00.

UNIT 6 VOCABULARY

 Vocabulary Builder

PHONE CALLS

as soon as possible: el més aviat possible

avoid: evitar

be careful: tingues cura

caller: persona que truca

contact: contacte

dial a number: marcar un número

engaged: ocupat

extension number: número d'extensió

no reply: no contestar

on the line: en la línia 

professional: professional

put you through: posar-te a (una trucada)

remind: recordar

repeat: repetir

ring back: trucar de volta

speak up: parlar alt

state: anomenar, mencionar

wrong number: número erroni

ANSWERING CALLS AND TAKING MESSAGES

cut off: tallar

deal with: ocupar-se, conversar

expect: esperar, creure

hang up: penjar

in a meeting: en una reunió

interrupt: interrompre 

leave a message: deixar un missatge

line is busy: la línia està ocupada

on holiday: de vacances

out of the office: fora de l'oficina

out of town: fora de la ciutat

put you on hold: posar en espera

return your call: tornar la trucada

spell that: lletreja

take a message: agafar un missatge

take down: prendre nota, anotar

transfer: transferir

unavailable: no disponible

urgent: urgent

EXTRA

bad connection: connexió dolenta

call back: trucar de volta

calling on behalf of: trucar de part de

clearly: clarament

end a conversation: acabar una conversa

get through: localitzar, trobar-se

interference: interferència

line is free: línia lliure

offer assistance: oferir assistència, ajuda

speak a little more slowly: parla més lentament

take a call: agafar una trucada

voicemail: contestador

Would you mind...?: t'importaria...?

IT Helpline

 DIALOGUE

A: Good morning, Compuset helpline. Melanie speaking. How may I help you?

B: Hello, it's Dave Smith here from CopyShop. Can you tell me if you've got any of the X300 RAM chips in stock?

A: Have you got the item number, please?

B: Yes, it's 15480.

A: Just a moment, Mr Smith, I'll just check for you. Please stay on the line.

B: Sure.

A: Thank you for waiting. Yes, we've got 10 of those in stock.

B: Great, I'll come in later this week.

A: Can I help you with anything else today?

B: Yes. Unfortunately, we had a problem with the latest software update you sold us.

A: Oh, I'm sorry to hear that, Mr Smith. I'll put you through to a support technician.

__________________________________________________________________

A: Bon dia, línia d'ajuda de Compuset, parla amb Melanie. Com et puc ajudar?

B: Hola, soc Dave Smith, des de CopyShop. Em pots dir si teniu en estoc alguns X300 chips de RAM?

A: Tens el número d'article, si us plau?

B: Sí, és el 15480.

A: Un moment, senyor Smith, ara ho comprovo. Si us plau, queda't a la trucada.

B: Es clar.

A: Gràcies per esperar. Sí, disposem de 10 en estoc.

B: Perfecte. Vindré aquesta setmana.

A: Et puc ajudar en alguna cosa més avui?

B: Sí. Desafortunadament, vam tenir un problema amb la última actualització del programari que ens veneu.

A: Vaja, em sap greu, senyor Smith. Et poso ja mateix amb un tècnic de suport.

Giving Directions

 Giving Directions

In this route we will go from Balaguer to Solsona. It's a route that I like because I did it in my motorbike.

We leave from Carrefour, so first you have to turn left and go to the roundabout and take the third leave, to the left.

Then we will go straight until we see Servi i Micro Finance SLU on our left. Some meters ahead we will see an intersection, and we will turn right, to Agramunt direction.

You will go through these five towns, Montgai, Butsènit, Les Ventoses, Pradell and Preixens. Go straight because Agramunt is just a few meters ahead.

As soon as you enter Agramunt, you have to turn left, opposite to Torrons Vicens. Then turn right at the first traffic light.

You will turn right as soon as you see Natura Herbolari on your left. Keep straight until you reach Plaça Onze de Setembre, and then turn left. At the moment you see Vintage store, on your right, turn right. A few meters ahead you will reach an intersection which you will see a mural on your right, then turn left. After that, while you are going straight, you will turn right and then left as soon as possible. Keep straight and at the next intersection, you will take the left direction. Don't worry, now you just have to go straight for some kilometres.

As you reach Bellver d'Ossó, you will turn left. Following Mont-Roig's direction.

Keep straight until you reach this roundabout which you have to take the third leave, so turn left. Keep straight until Guissona.

Then, after Guissona, go straight for 20 minutes and you will reach your destination.

Vocabulary Unit 5

 Vocabulary Builder

TROUBLESHOOTING

control panel: panell de control

loose connection: connexió dèbil

mute box: icona de silenci

no signal message: missatge de sense senyal

power button: botó d'engegada

volume control: control de volum

VERBS

freeze: congelar

log off: sortir (del sistema), desconnectar-se

make sure: assegurar-se

press and hold: mantenir polsat

reconnect: re-connectar

reinstall: re-instal·lar

reopen: re-obrir

replace: reemplaçar

restart: re-iniciar

shut down: apagar  

TROUBLESHOOTING

anti-virus software: programa anti-virus

back up: còpia de seguretat

follow instructions: instruccions a seguir

lose: perdre

password: contrasenya 

recover: recuperar 

PLACES AROUND TOWN

airport: aeroport

department store: tenda departamental

entrance: entrada

exit: sortida

factory: fàbrica 

ground floor: planta baixa

library: biblioteca

lift: ascensor

off-site: a fora

on-site: a dins

post office: oficina postal

reception: recepció

shopping centre: centre comercial

sports centre: centre d'esports

stairs: escales

train station: estació de ferrocarril

DIRECTIONS

at the end of the corridor: al final del passadís

go straight: segueix recte

on your left / right: a la teva esquerra / dreta

opposite: oposat a

turn left / right: gira a la esquerra / dreta

EXTRA!

assist: ajudar, assistir

at the traffic lights: als semàfors

breakdown: avaria

corrupt files: arxius corruptes

cross the road: creuar la carretera

debugging: depuració, neteja

diagnose: diagnòstic

maintenance: manteniment

manual: manual

performance: rendiment

problem solving: resolució de problemes 

recovery: recuperació

reset: restaurar, formatar

take the first left / right: agafar la primera a la esquerra / dreta

Working with Vocabulary Exercises

5. Listen and repeat the words in colour in A. Then match them to their definitions in B.

1. portable: c) easy to carry around.
2. superfast: e) very speedy.
3. dependable: d) not likely to fail.
4. compact: b) using a small space.
5. sturdy: a) built to be strong.

7. Copy and complete the review below with the words not used in Exercise 6.

• Review: Nice and flexible for working everywhere. The new slimline tablet has got built-in Wi-Fi, for Internet connection on the go. Its high-resolution screen is perfect for doing graphics work. It really is a top-of-the-range model.

9. Which adjectives in Exercises 5-8 cab describe the items below?

• A laptop: sturdy, portable, superfast, compact, speedy, slimline, simple, secure, practical, powerful, reliable, user-friendly.
• A printer: dependable, portable, sturdy, simple, secure, practical, reliable.
• A mouse: portable, dependable, compact, sturdy, flexible, simple, secure, ergonomic, practical, reliable.
• A smartwatch: portable, superfast, dependable, compact, sturdy, flexible, simple, secure, practical, user-friendly, ergonomic, reliable.

Vocabulary Unit 4

 Vocabulary Builder

Ordering:

• delivery date: data d'entrega
• give a discount: donar descompte
• goods: béns
• invoice: factura
• out of stock: fora d'estoc
• payment date: data de pagament
• payments: pagaments
• price: preu
• price per unit: preu per unitat
• quality: qualitat
• quantity: quantitat
• subtotal: subtotal
• VAT: IVA, impost sobre el valor afegit

Payments:

• account: compte
• cash: diners, efectiu
• charge it: cobrar
• cheque: taló bancari
• credit card: targeta de crèdit
• postage and handling: empaquetar i enviar
• shipping: enviament

Adjectives:

• all-in-one: tot en un
• built-in: incorporat
• compact: compacte
• complicated: complicat
• dependable: fiable
• ergonomic: ergonòmic
• flexible: flexible
• high-resolution: alta resolució
• portable: portable
• powerful: potent
• practical: pràctic
• reliable: fiable
• secure: segur
• simple: simple
• slimline: prim
• sturdy: robust
• superfast: súper ràpid
• top-of-the-range: millor de la gamma 
• user-friendly: d'ús fàcil
• wide screen: pantalla ampla

Extra:

• accessible: accessible
• compatible: compatible
• convenient: convenient
• delivery fee: costos d'enviament
• place an order: fer una comanda
• reduction: reducció
• shortage: escassetat
• sophisticated: sofisticat
• spare parts: recanvis
• special offer: oferta especial
• specialised: especialitzat
• stocktaking: fer inventari
• supply chain: cadena de subministres
• warehouse: magatzem 

E-mail providing order instructions.

 E-MAIL

____________________________________________________________________

UNIT 3 VOCABULARY

 Vocabulary Builder

KEYBOARD

alt key: tecla alt

arrow keys: tecles de fletxes

backspace key: tecla de retrocés

caps lock key: tecla de blocar majúscules

command key: tecla d'ordre

control key: tecla de control

delete key: tecla d'esborrar

escape key: tecla de sortir

function keys: tecles de funció

modifier key: tecles de modificar

numeric pad: teclat numèric

return or enter key: tecla d'entrar

shift key: tecla de majúscules

space bar: barra espaiadora

tab key: tabulador

PUNCTUATION SYMBOLS

and symbol: símbol d'afegir

apostrophe: apòstrof

asterisk: asterisc

at symbol: arrova 

brackets: parèntesis

colon: dos punts

comma: coma

exclamation mark: signe d'exclamació

full stop: punt

hyphen: guió

question mark: signe d'interrogació

quotation marks: cometes

semicolon: punt i coma

slash: barra 

underscore: guió baix

PREPOSITIONS / PREPOSITIONAL PHRASE

above: damunt

behind: darrere 

below: baix

beside: al costat

between: entre

in the middle of: al mig de

next to: al costat de

on: a sobre

over: per sobre de

under: baix de

PERIPHERALS

barcode scanner: escànner de codi de barres 

flash drive: memòria USB

gaming controller: comandament per jugar

headset: auriculars

microphone: micròfon

printer: impressora

projector: projector

remote control: comandament remot

scanner: escànner

speakers: altaveus

stylus pen: bolígraf òptic

touch screen: pantalla tàctil

USB charger: carregador USB

webcam: càmera WEB

ORDERING

broken: trencat

obsolete: obsolet

order: demanar, ordenar

overstocked: excés de estoc 

reorder: demanar un altre cop

run low on: quedar poc 

run out of: quedar-se sense

EXTRA

joystick: palanca de comandament

laser pointer: punter làser

letter keys: tecles de lletra

memory stick: targeta de memòria

page down: pàgina cap a baix

page up: pàgina cap amunt 

QWERTY: nom del teclat

short cut: drecera

touchpad: panell tàctil